FAQs

Thank you for choosing Martbo™! Below are some frequently asked questions to help you understand our services better:

What are the delivery fees?
We offer a shipping rate of £10.00 on all orders placed through our website.

Do you provide returns and exchanges?
Yes, we do! If you're not satisfied with your purchase or need a size change, please contact our customer service within 30 days of receiving your item. The product must be returned in its original condition, with all labels, tags, and packaging intact. For detailed steps, please refer to our Return Policy page.

How do I cancel or modify an order?
If you need to cancel or modify your order, contact our customer service team as soon as possible. If the order hasn’t been shipped, we will make the necessary changes. If the order has already been shipped, you’ll need to follow our return process.

How many days do I have to return a product?
You have 30 days from the date of delivery to return a product.

Is there a restocking fee?
We do not charge a restocking fee for returns.

What are the return shipping fees?

• For defective products: Free return shipping.
• For other returns: You will be responsible for the actual return shipping costs.

How do I return a product?
You can return your item by mail. Just follow the instructions provided on our Return Policy page.

How do I get a return shipping label?

• Defective Products: Download and print your return label from our site.
• Customer Remorse: You will need to provide your return shipping label.

If you have any other questions or need further assistance, don’t hesitate to reach out to our customer service team. We’re here to help!